Frequently Asked Questions

  • Can the Caloray Disc get wet?

    Yes, Caloray Disc is designed with an IP55 rating, this means it can be mounted outside and it doesn’t need to be covered. It can be safely installed in areas of direct rain and snow.

  • I’m not sure how many heaters I need, can you help?

    Yes we can, send us an email with a short description, plans or whatever you have and we’ll be able to help you.

  • Are Caloray Heaters hardwired or do they have a plug?

    In Europe, the Caloray Disc comes with a 1.2m cable and standard European 3 pin plug.

    In North America, the Caloray Disc needs to be hardwired by an electrician. There is a gangbox on the rear of the heater with a 3 wire terminal. One terminal is for the earth wire.

  • How high do I mount the heater?

    Between 2.1m and 3.0m for protected environments, for outside we recommend 2.1m and 2.7m.

  • Where can Caloray be used?
    • Loft Apartments
    • Bathrooms
    • High Ceiling houses
    • Cathedral ceilings
    • Patios
    • Balconies
    • Restaurants
    • Bars
    • Rooftop Bars
    • Hotels
    • Yacht Clubs
    • Swimming Pools
  • I live near the beach, will my heater rust?

    Caloray Disc is made from durable, corrosion resistant alloy and marine grade stainless steel. It can withstand rain, sunshine and dust. It is designed to survive in the harsh outdoor environment.

  • How do I control my Caloray Disc heater?

    Your electrician can install standard On / Off switches or even timers or connect it to your home automation system.

  • Are they expensive to run?

    No, Electric heaters are generally cheaper than propane gas. Depending upon your electricity utilities and the size of the heater you have. The 2000 watt heater, will cost an average 25 cents per hour to run. This will be cheaper on industrial and commercial rates depending on where you are.

  • How do they work?

    Like the sun, Caloray Disc uses radiant energy to heat objects. This includes people and furniture. The black face of the heater is 380oC and this emits heat to warm everything in its footprint.

  • Are they easy to install?

    YES, Caloray Disc comes with an easy to install pole and is simply connected with a pin.

  • Can I put them outside?

    YES, Caloray Disc is rated IP55 which means it is water and dust proof. They can be mounted outdoors and do not need a roof. Unlike other heaters, you do not need weather shields to protect the heater.

  • Where can I buy Caloray Disc?

    You can buy online direct from us. We accept all major credit cards and paypal. Caloray Online uses a SSL certificate at all times, and use 128-bit encryption for all private details, so your financial safety is always guaranteed when shopping.

  • Does my heater need to be assembled?

    NO, Caloray Disc is fully assembled, all you’ll have to do is screw the top mount to the ceiling and that’s it.

  • Is electrical heating good for the environment?

    YES. Electrical heaters like Caloray Disc are the best solution for the environment when a renewable energy source is used. This energy source can be hydro, solar or wind power. These energy sources do not need to burn fossil fuels (hydrocarbons) to make energy. Unlike gas heaters that burn fossil fuels to make heat, they release harmful by products into the atmosphere.

  • Can Caloray Disc be mounted indoors?

    YES. Caloray Disc can be mounted inside. They are popular for high ceiling spaces like loft apartments and factory conversion apartments.

  • What is the distance between the ceiling and the bottom of the Caloray Disc?

    150mm. Caloray Disc is very low profile and unlike a lot of patio heaters allows the heater to be used close to the structure ensuring your floorspace is maximised.

  • How long will it take to receive the heaters?

    It usually takes 5 working days from receipt of payment. All shipments are sent with Fedex to your door. We provide you with confirmation and a tracking number once your order has been processed.

  • What approvals does Caloray Disc have?

    In Europe, the Caloray Disc has CE, RoHS and LVD approvals.

    In North America, the Caloray Disc has UL and CSA approvals. File E495727

    Talk with your local electrician to ensure that your heater is installed according to local building codes.